I’m the tenant of ....... apartment.
It’s been a month now that my washing machine don’t work, despite that your technicians have been at least three times here to fix it.
This is unacceptable.
First of all every single time your technicians were assuring me that the machine is ok, only to return after the work and find it in the same situation. Apparently nobody cared to make a test if it’s really working or not.
Secondly, I’m paying this equipment –or better I’ve already paid for it, as it’s included in the price of the apartment. But even if I’ve paid for it I still don’t have a mean to wash my cloths one month now.
I’ve been told that the machine will be here tomorrow. I really hope so. In the case your technicians weren’t able to repair it, you could at least send a replacement one, which you should do at the very start, in my opinion.
Yet allow me to seriously doubt sir that this machine will function correctly in the future.
So I think it’s better to directly replace it with a new one, which will save time and possibly money for us both in the future.
Looking forward to your reply.