Onhell
Infinite Dreamer
I think I mentioned it before that I finally found a new job and I've been at it for almost three months now. I hate it, but it pays the bills.
I am a Pharmacy Tech in training at Walgreen's Pharmacy Care Center. That's right, not at the actual pharmacy, but the pharmacy care center. What is that you ask? Well, we are a non-dispensing pharmacy that takes care of refills, status checks, insurance issues and medical consultations over the phone. I know what you're thinking, "Onhell, that sounds like a call center." And I say to you NO, we are NOT a call center, we are a non-dispensing pharmacy because we have registered pharmacists on-site that can answer your complicated questions about your medication. Bah, who am I kidding? We are a stupid call center, that's just the bullshit they sell us to help us sleep at night.
The reason the Pharmacy Care Center got created was to alleviate the influx of calls to the actual store locations so the pharmacist can spend more time with walk-in costumers instead of wasting time with refill calls and other really dumb calls. They piloted the project in Florida 3 years ago and they expanded it to Arizona 2 years ago. Most people in Florida know the drill by now. Whenever someone calls a Walgreen's in Florida the call comes to us. If they need/want to talk to a specific department at the store location they called we can still connect them. The reason they picked Florida and Arizona is due to the high number of elderly citizens. They figured if old people welcome the change, anybody will.
At any rate, this is not about me griping about my new job, it is about the world it has exposed me too, the wonderful world of prescribed medications. On our first day on the phones our trainer told us, "Today is Oxy Roxy day guys!" When we asked what an "oxy roxy day" was she explained that in Florida people literally hunt for Oxycodone and Roxycodone, because there is a HUGE demand for them. Oxycodone and other "opiate" medications are essentially heroin made by pharmaceutical labs. Walgreen's in Florida along with other pharmacies have been held up at gun point, broken into and have had shipment trucks hijacked for the sole purpose of getting these medications.
In my desk someone left a Men's Health magazine and as I was leafing through it during a slow day it contained an article about the pain management problem in southern Ohio. Similar to Florida, southern Ohio has seen a proliferation of Pain Management clinics that "treat" pain with Oxycodone, Xanax, Vicodin and other medications, sometimes in "cocktails" which result in overdose and death more often than not. It has gotten to a point where in some counties, death by overdose from these medications has outnumbered car accidents and heart attacks and have seen a sharp increase in the last five years. Apparently, in 2008 Ohio along with another 12 unnamed states passed a law making it illegal to prosecute a doctor that prescribes pain killers as long as they can document the patient has a "legitimate" pain issue that requires these types of medications.
Both the article and a documentary (which I have linked below) quote law enforcement and government officials calling the new problem, "legal drug-dealing." A Florida Congresswoman stated that the problem has gotten so bad there are 11 deaths A DAY from overdosing on these medications and says that if 11-12 manatees a day washed up to our shores on a daily basis scientists would start working around the clock to solve the problem, but nobody seems to be giving a shit about good ol' fashion people.
Who is to blame? As always there isn't a single source. Both the documentary and the article place the blame on the pain clinics themselves and the greed from the "pain doctors" and the pharmaceutical companies. Personally that made me sick. Whenever something wrong happens int he U.S nothing like blaming the "greed" of corporations and the capitalistic system. Yes it is a problem, but it is only PART of the problem. Lax laws are another peace of the puzzle, but what is interesting is to see where this goes... both how bad it gets and what Ohio, Florida and other states are going to do about the problem. Turns out Kentucky along with many other states are also seeing a high rate of overdose deaths from these medications and where are people getting them? Florida. Yup. People will drive THOUSANDS of miles to get their fix.
Going back to the Care Center. At first I thought it was a really stupid idea of Walgreen's to do this and most of the people that call us hate us. They directly blame the "Call Center" for screwing up their medication orders, for being charged more on their current refill than on their last even though that is something they need to take up with their insurance company. We have become an easy scapegoat. But after reading the article and watching the documentary I think it is a brilliant idea. In the article they talked about many of these people taking a "cocktail" of these medications and some of the dead having taken alcohol while taking the medication which (no fucking duh) is a lethal combination.
While I don't want to blame the victim... I will. I've done A LOT of stupid shit in my day (read Perun's new year's thread for just one example lol), but I have NEVER taken any kind of medication with alcohol... what retard does this? Well... seems like a lot of them do. All of a sudden giving the in-store pharmacists more time to go over people's medications and having additional pharmacists at the PCC for the same thing seems like a brilliant idea. The only problem? People don't know about it and for now it is only available in Florida, Arizona and currently being piloted in Illinois. If all goes well Walgreen's is hoping to do this in every state.
Here is the documentary: http://www.hulu.com/watch/100279/vanguard-the-oxycontin-express
I am a Pharmacy Tech in training at Walgreen's Pharmacy Care Center. That's right, not at the actual pharmacy, but the pharmacy care center. What is that you ask? Well, we are a non-dispensing pharmacy that takes care of refills, status checks, insurance issues and medical consultations over the phone. I know what you're thinking, "Onhell, that sounds like a call center." And I say to you NO, we are NOT a call center, we are a non-dispensing pharmacy because we have registered pharmacists on-site that can answer your complicated questions about your medication. Bah, who am I kidding? We are a stupid call center, that's just the bullshit they sell us to help us sleep at night.
The reason the Pharmacy Care Center got created was to alleviate the influx of calls to the actual store locations so the pharmacist can spend more time with walk-in costumers instead of wasting time with refill calls and other really dumb calls. They piloted the project in Florida 3 years ago and they expanded it to Arizona 2 years ago. Most people in Florida know the drill by now. Whenever someone calls a Walgreen's in Florida the call comes to us. If they need/want to talk to a specific department at the store location they called we can still connect them. The reason they picked Florida and Arizona is due to the high number of elderly citizens. They figured if old people welcome the change, anybody will.
At any rate, this is not about me griping about my new job, it is about the world it has exposed me too, the wonderful world of prescribed medications. On our first day on the phones our trainer told us, "Today is Oxy Roxy day guys!" When we asked what an "oxy roxy day" was she explained that in Florida people literally hunt for Oxycodone and Roxycodone, because there is a HUGE demand for them. Oxycodone and other "opiate" medications are essentially heroin made by pharmaceutical labs. Walgreen's in Florida along with other pharmacies have been held up at gun point, broken into and have had shipment trucks hijacked for the sole purpose of getting these medications.
In my desk someone left a Men's Health magazine and as I was leafing through it during a slow day it contained an article about the pain management problem in southern Ohio. Similar to Florida, southern Ohio has seen a proliferation of Pain Management clinics that "treat" pain with Oxycodone, Xanax, Vicodin and other medications, sometimes in "cocktails" which result in overdose and death more often than not. It has gotten to a point where in some counties, death by overdose from these medications has outnumbered car accidents and heart attacks and have seen a sharp increase in the last five years. Apparently, in 2008 Ohio along with another 12 unnamed states passed a law making it illegal to prosecute a doctor that prescribes pain killers as long as they can document the patient has a "legitimate" pain issue that requires these types of medications.
Both the article and a documentary (which I have linked below) quote law enforcement and government officials calling the new problem, "legal drug-dealing." A Florida Congresswoman stated that the problem has gotten so bad there are 11 deaths A DAY from overdosing on these medications and says that if 11-12 manatees a day washed up to our shores on a daily basis scientists would start working around the clock to solve the problem, but nobody seems to be giving a shit about good ol' fashion people.
Who is to blame? As always there isn't a single source. Both the documentary and the article place the blame on the pain clinics themselves and the greed from the "pain doctors" and the pharmaceutical companies. Personally that made me sick. Whenever something wrong happens int he U.S nothing like blaming the "greed" of corporations and the capitalistic system. Yes it is a problem, but it is only PART of the problem. Lax laws are another peace of the puzzle, but what is interesting is to see where this goes... both how bad it gets and what Ohio, Florida and other states are going to do about the problem. Turns out Kentucky along with many other states are also seeing a high rate of overdose deaths from these medications and where are people getting them? Florida. Yup. People will drive THOUSANDS of miles to get their fix.
Going back to the Care Center. At first I thought it was a really stupid idea of Walgreen's to do this and most of the people that call us hate us. They directly blame the "Call Center" for screwing up their medication orders, for being charged more on their current refill than on their last even though that is something they need to take up with their insurance company. We have become an easy scapegoat. But after reading the article and watching the documentary I think it is a brilliant idea. In the article they talked about many of these people taking a "cocktail" of these medications and some of the dead having taken alcohol while taking the medication which (no fucking duh) is a lethal combination.
While I don't want to blame the victim... I will. I've done A LOT of stupid shit in my day (read Perun's new year's thread for just one example lol), but I have NEVER taken any kind of medication with alcohol... what retard does this? Well... seems like a lot of them do. All of a sudden giving the in-store pharmacists more time to go over people's medications and having additional pharmacists at the PCC for the same thing seems like a brilliant idea. The only problem? People don't know about it and for now it is only available in Florida, Arizona and currently being piloted in Illinois. If all goes well Walgreen's is hoping to do this in every state.
Here is the documentary: http://www.hulu.com/watch/100279/vanguard-the-oxycontin-express